Conflict

How to Give Difficult Feedback Part 1: Software & Snow Globes

There are two kinds of feedback, appreciative and differentiating, and I purposefully don’t refer to them as “positive” or “negative,” because both kinds of feedback are positive in the sense that they are an investment in the connection. Even if I’m bringing something that might be painful for us to look at, essentially what I’m saying is, “There is some kind of difference between us that we don’t understand yet, and it is creating an obstruction in our communication and our connection. I’m putting it on the table in so that we can work towards greater understanding together.”

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